The coronavirus crisis

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Meeting unprecedented health and safety commitments
The coronavirus crisis has been an irony for logistics companies that provide last-mile delivery services. In normal times, direct contact between the delivery person and the customer was brief but necessary, resulting in the need for a major administrative effort in an effort to focus drivers on their role as ambassadors for the customer.
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Once governments started implementing social distancing policies, the focus shifted to looking for ways to reduce face-to-face interaction between drivers and customers, and this led to many innovations that were a turning point in the field of delivery services.

The adjustments made in this area took two forms: practices on the ground and technological improvements.
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changes on the ground
Like all sectors of society and business, delivery service providers have found it necessary to introduce practices that support social distancing and other safety measures related to the coronavirus. We'll look at some of the changes these companies have implemented on the ground by examining the process from the point of delivery:

Companies involved in the delivery of large or heavy items cut back on delivering goods to customers' premises, leaving packages on the doorstep or on the sidewalk outside the building instead.
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Instead of handing the package directly to the customer at the point of delivery, the driver places it on the ground, walks away from the doorstep, and notifies the recipient that the delivery has been made.

Some companies insisted that the driver instead of the customer sign the document in cases where manual (paper) proof of delivery was still an important part of the process, this obviated the need for drivers and customers to be within a two-meter radius of each other and pass papers hand to hand, and some companies like FedEx have decided not to require customers for signed proof of delivery at all.